Employment History - Michael Ragsdale

Employment History

My professional journey and key roles. Use the filters to highlight relevant experience.

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  • Virginia Beach Parks & Recreation

    Virginia Beach, VA

    • Clerk-Cashier

      May 2023 – Present
      • Developed a workflow to generate accessible, Section 508 compliant, and printer-friendly documents from a legacy system not designed for such outputs.
      • Trained new employees on the use of the ActiveNet customer relationship management (CRM) system, ensuring data integrity.
      • Supervise front desk operations, making independent technical and policy-aligned decisions.
      • Manage member check-in and secure payment processing, both in-person and telephonically.
    Customer Service Current Employer Leadership

  • RaggieSoft (Personal Brand & Projects)

    Norfolk, VA

    • Independent Developer & Lifelong Learner

      July 2022 - Present
      • Developing personal projects to demonstrate and sharpen skills in modern web technologies.
      • Built this portfolio website from scratch using a custom PHP backend, modern SCSS, and vanilla JavaScript with a focus on WCAG accessibility.
      • Actively learning and implementing new technologies and best practices through self-guided study and practical application, including advanced CSS, JavaScript, and PHP libraries.
    Developer Information Technology Current Employer

  • ODU Online, Old Dominion University

    Norfolk, VA

    • Section 508 Compliance Specialist

      Nov 2019 – Jul 2022
      • Ensured WCAG 2.1 AA & Section 508 compliance for online courses; remediated pages, verified student code, used Deque axe for reporting, and migrated content to Canvas.
    Information Technology Behind The Scenes

  • University Village Bookstore (Follett)

    Norfolk, VA

    • Retail Sales Associate

      Aug 2020
      • Assisted with 'Welcome Back Weekend' during the COVID-19 pandemic, greeting customers and providing masks as necessary.

    • Retail Sales Associate

      Jan 2019 - Mar 2020
      • Performed retail sales activities in the technology department, including answering product questions and ringing up transactions.
    Customer Service Retail

  • Monarch Dining (Aramark)

    Norfolk, VA

    • Data Entry Clerk

      Aug 2019 - Dec 2019
      • Inputting post-cost data into a database; printing, assembling, and distributing daily menus to stations.

    • Meal Plan Ambassador

      Jul 2017 - Apr 2019
      • Pitched and sold university meal plans to students and performed customer service duties.
    Customer Service Data Entry

  • Residence Hall Association, ODU

    Norfolk, VA

    • Director of Administration

      Sep 2015 – May 2017
      • Managed organizational administration via Google Drive.
      • Prepared official minutes, presentations, and other documents for association leadership.
    Leadership Behind The Scenes

  • First Landing State Park (DCR)

    Virginia Beach, VA

    • Volunteer Contact Ranger

      Apr 2015 – Aug 2015
      • Collected parking fees and gave general park information at an entrance booth setting.
    Volunteer Customer Service

  • Dominion Enterprises

    Norfolk, VA

    • Mobile Applications Developer Intern

      Sep 2012 – Dec 2012
      • Gained hands-on experience in cross-platform mobile development for Android & iOS using Titanium SDK.
      • Created a dictionary of real estate terms mobile app to learn the SDK.
    Developer Internship Information Technology

  • Target

    Virginia Beach, VA

    • Retail Associate

      Jun 2008 – Aug 2008
      • Performed retail duties, including answering questions, restocking shelves, and operating a cash register.
    Customer Service Retail Seasonal